function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Self Service Portal: Ability for Client to Escalate Cases

We are using the Self-Service Portal and want to give our clients the ability to escalate their own cases. However, it is not possible to provide the 'Escalate' checkbox on the Self-Service Portal form.


Does anyone know ahow we can give our clients the ability to eacalate their tickets?

Best Answer chosen by Admin (Salesforce Developers) 
The only way you can do it is by telling them to make case comments with the word "ESCALATE" in them or something, and then make a workflow from case comments that escalates the case when it sees that word.  You can't add buttons to the SSP.