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AJF Field validation before enabling case assignment.
I need to find a way to ensure that a user has entered a value in a case field when they check the "Assign using active assignment rule" for a case assignment rule to fire.
The field is only required for reassignment of a case so it does not apply in all situations and simply making it required does not work for this use case. The other alternative of creating an assignment rule and checking the "Do not reassign" button works, but this doesn't allow for an error message on screen to notify the user which field needs to be updated for the rule to work. Does anyone have any ideas on how I can implement either a validation that prompts the user to update the field or how to display a popup help message? Thanks
The field is only required for reassignment of a case so it does not apply in all situations and simply making it required does not work for this use case. The other alternative of creating an assignment rule and checking the "Do not reassign" button works, but this doesn't allow for an error message on screen to notify the user which field needs to be updated for the rule to work. Does anyone have any ideas on how I can implement either a validation that prompts the user to update the field or how to display a popup help message? Thanks