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HarryB WebToLead experiencing weird data loss
Hi all,
we just made another WebToLead implementation for a customer - mostly using the HTML form code generated by Salesforce itself.
There are two changes we made:
In the "standard" HTML code the included fields "Campaign_ID" and "recordType" were both selection boxes with several values. The customer just wants one specific Campaign assigned and one fixed Lead-Recordtype set, so we changed both to "hidden" HTML fields with the correct element ID as value.
Now, when you submit this WebToLead a couple of times, there is this odd behaviour on the created Leads:
- Campaign will be set correctly in most of the cases, but it is missing sometimes (no Campaign assigned)
- Lead-Recordtype won't be set at all (defaults to "Standard")
We have checked the code for any typos - without success. How can it be that the functionality of WebToLead is unpredictable (Campaign) or not even existing (Lead-Recordtype)?
Cheers,
Harry
I've never experienced any Web-To-Lead problem that turned out to be random. That said, I'm really not sure on the Campaign issue. I could offer up some wild guesses, but perhaps someone here will have a more educated guess.
As for the Record Type problem, I have experienced that problem before. In my case, the problem ended up being that the Profile of my default Web-To-Lead creator (User) did not have permissions for the Record Type that I was trying to assign. Once I updated the Profile, the new Lead records were all assigned to my specified Record Type.
Good luck.