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ngdngd 

Web to Lead Translation Problem - Mandarin

Hi All,

We use the web to lead function in 4 languages. The webform is a pre-
application people fill out on our website, which puts them in as
leads for our recruiters to manage.  We are having a problem with our
Mandarin preapplications.

When people fill it out in Mandarin, the characters come into
Salesforce all garbled.  The picklists are fine, but the names, short
answers and contact information do not translate.

I know Salesforce can support Mandarin (simplified Chinese) so how can
I get this to work?

I submitted a case to SF support, but they are taking a bit in getting
back to me.

Anyone have any suggestions? We are in a bit of a pinch because there
are a lot of applications coming in from China right now.

Thanks!
Noel

Ron HessRon Hess
when you create your web to lead form you receive a form action that looks like this;

<form action="https://www.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8" method="POST">

You will probably have to change the encoding in that action to support the language input that you require.

I'm not certain exactly what encoding you should use, sorry.