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mat_tone_84mat_tone_84 

maybe conflict between cti cisco and Connect for Microsoft Outlook on xp

I have xp and I'm not able to install together cti cisco connector and connect for microsoft outlook.

 

If I install cti cisco and then the connect for outlook, outlook tell me when I open it that it can't find/open msapi 3 dll or similar.

 

If I install connect for outlook and then cti cisco, outlook works properly and cti cisco tell me that there is an error on xml or similar.

 

I try to unregister e register the dll 3 and 4 by "regsvr32 -u" and "regsvr32" , but i don't solve anything.

 

How Can I solve this problem?

thanks

werewolfwerewolf
Yes, that is a known conflict between the older version of the Salesforce.com CTI Toolkit and Outlook edition.  It was fixed some time ago, but unfortunately Cisco has not yet released a version of their CTI adapter which is built on the latest version.
mat_tone_84mat_tone_84

Do you think that cisco will release update?

 
werewolfwerewolf
My understanding is that they're working on one but I do not know specifics on it.
amjadkhanamjadkhan

Is there anyway to know the how far Cisco have got on this one? Not sure If I should contact Cisco directly.

Any help from SFDC  would be greatly appreciated by the community.
mat_tone_84mat_tone_84

In the past, I try to send an email to cisco but they didn't reply to me...

 

I find an email into cisco's website in the section which they speak of SF