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jburns12jburns12 

Would Appreciate Help - XML Update to SF

We have a softphone applet which outputs call dispositions to an XML file located on the server. It also outputs the account name, we need to have salesforce pull this XML file and update the disposition field based on the contents of the XML file. Any suggestions?

 

XML Example: (Wrapup Code = Call Disposition, Account Number = Account Name)

 

 <phoneCall>
     <agentId>18758</agentId>
     <teamId>99</teamId>
     <accountNumber>15617154128</accountNumber>
     <incidentNumber>4653</incidentNumber>
     <tamId>TMOne1</tamId>
     <wrapupCode>192</wrapupCode>
 </phoneCall>

 

I appreciate any help you can give

Cool_DevloperCool_Devloper

Hi,

 

 

I am not sure if salesforce can directly pull the file from a server :(

 

Maybe you need to write a service which can push data in this XML message to do the DML in salesforce!

 

Cool_D