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When adding a new "Public Comment" to a case, the client is notified
When adding a new "Public Comment" to a case, the client is notified to login to their self-service portal to view the comment. Is there an email field to place into template that lists the actual comment made to the client? I do not see a field like "Last Public Case Comment", etc.
We'd like this email to look much like the email notfications that are sent directly to the case owner if someone internal places a comment on the case.
This functionality is desired so clients do not need to log in to their self service portal to view a simple update to one case.
Any thoughts?
You can use the following in your email template:
{!Case.Last_Case_Comment}
All Answers
You can use the following in your email template:
{!Case.Last_Case_Comment}
THIS WORKS!!!!
Thank you! One more question regarding this field, is there a similar way via SOQL or Salesforce to use in reports?