function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
JK_AdminJK_Admin 

Cannot receive any email from Salesforce systems (e.g., support@salesforce.com)

Hi,
 
I have a support issue open with Salesforce for this one -- It has been escalated to level 2, but no progress has been made on their end for > 2 days.
 
The problem is critical, in that no user is able to receive email from Salesforce systems. This means that I cannot startup a new user, because they cannot receive the startup email to confirm their email address.
 
Where we think the problem started was when we moved our email from being hosted by Google Apps to an internal Exchange server instead. My 3rd party Systems Support company that monitors the Exchange server said the conversion is complete on their end, and that there are no Salesforce emails in queue -- so, we think that the problem is on Salesforce end in that our Salesforce application is not completely 'uninstalled' from Google Apps. From this perspective, I've performed all the de-implementation I can find possible to 'unhook' Salesforce from Google Apps (there is no uninstall functionality that I see, however via the Salesforce Application, so it may be something on the backend of Salesforce that is causing problem).
 
If anyone can offer any assistance on this matter, much appreciated, as half of my users are not able to be started due to this problem. I have tried to work with my Account Representative and Salesforce Support as much as I can, but no progress has been made for > 2 days now.
 
Thanks!
RyanGuestRyanGuest
If you want to test the email delivery of Salesforce.com to your mailboxes, go to Setup -> Email Adiministration -> Test Email Deliverability

Enter in one of your own email addresses. This can be useful for debugging after you make changes to your email setup.


-Ryan
JK_AdminJK_Admin
Problem solved -- here is the solution:

The DNS records at GoDaddy had the mail record for xxxxxxx.com pointing to an IP address; however the Salesforce.com CRM system requires that it points to a name.  The issue was resolved by modifying the MX record to point to mail.xxxxxxx.com rather than the actual IP address.

 
Thanks.
Joe_IpsenJoe_Ipsen

Did Salesforce ever provide an explanation for why they were unable to deliver mail to an IP?