Hi ,
In our company, there are some resources which is right now on tracker, we are trying to automate for that we have taken a custom object resource availability where we holds this records. one of the filed we have name which is a lookup field to user. Now we were trying to link the Business hours/Working hours of a resource. Inorder to assign the case we Ideally require some sort of solution to Identify which resource is available to assign the cases. In our analysis, we understood we cannot link with standard Business hours for a custom object.
Can any one really suggest or help on this... Thanks!
@Pablo Vazquez Can you please provide the approach or Idea , how we can know the working hours of the user or store the working hours of the user in a custom fields to make sure case gets assigned to the user/resource in his working hours?