function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Bryan WagstaffBryan Wagstaff 

SOAP exception trying to log in

Exception message:

SOAP Exception!
UNKNOWN_EXCEPTION: An unexpected error occured. Please include this ErrorId if you contact support: 1516423793-3575

Do I need to contact technical support for this, or can somebody here explain what's going on?
SuperfellSuperfell
Was it a one-off, or do you get it every time ?
Bryan WagstaffBryan Wagstaff
Just once. It doesn't really affect me, but I figure if SalesForce is having unhandled exceptions in your code, you might want to know about it.
jdesantiagojdesantiago
I received a similar error message when attempting to update a contact record.

Failed to Update Contact: An unexpected error occured. Please include this ErrorId if you contact support:
197153667-3

I logged a case but didn't recieve any help. I assume it was probably just a rare occurance since it has not happened since then, but I am curious if there is a list of these ErrorId's and what their descriptions are. Is this something new we should expect to see or is it more of an internal message that bubbled up?

Any information on this would be great. Thanks.
SuperfellSuperfell
The error number is a unique reference number for the error in handling your api call. Support should get back to you eventually.