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adiaz
Can't get Email-to-Case working
I have followed the instructions on how to get this working. I send test emails to the email service address created by salesforce when I activated the Email-to-Case and it does not create a case. I looked at the System Log and there is no entry regarding this. Any ideas why this is happening?
Thanks,
AD
I logged a case on salesforce and was able to solve the problem. There were 2 required fields (requirement set at field level) that prevented the case from being created via email.
All Answers
So you turned on On Demand Email To Case and it created an address for you? And you're sending emails to this address? Have you verified that the address you're sending to is correct?
Do you have any validation rules on Case that might be stopping it from being created? Does the Email To Case user you configured actually have access to the record type of Case that it's trying to create?
The "User" is the Automated Case User in Setup | Customize | Cases | Support Settings. Make sure that user has access to all record types of Case.
The Automated Case User has System Administrator Rights.
Even if that user has admin rights, you still have to give his profile access to the record type.
The user has access to all the record types. I tried checking the log files and no action occurs when i send the email. Additional ideas are appreciated. Thanks!
I had this problem recently and it was because the person who set up the routing in Outlook did not click on the link to verify the connection.
I know you said that you verified you are sending it to the correct address but did you "Verify" the connection? You can view this in the Email to Case screen in Setup. It will either say Pending or Verified.
I logged a case on salesforce and was able to solve the problem. There were 2 required fields (requirement set at field level) that prevented the case from being created via email.
But how does one troubleshoot this? ie. how does one debug the Case creation?
Thanks for the help on this. You definately saved me some time!