You need to sign in to do that
Don't have an account?
sparky
User can't change rectype of record they own
For a custom object, one of my users is unable to change the record type of a record she owns. The "change" link simply does not appear for her. It does appear for me as sysadmin.
I've double-checked that her profile has full CRUD permissions on the object, has access to all of the record types, and has field permissions on the Record Type field. I've also logged in as her in sandbox, and double-checked that she's not just mis-reporting this.
What else would prevent her from being able to change the rectype?
Thanks!
I figured this out, and it was just a silly oversight on my part. The Record Type field was set as read only on the layout. I didn't think to look there, since it's not edited as part of the regular record-edit screen, but setting it to read only does hide the link from all but profiles w/ Edit All Data.
All Answers
are you sure the user is not in Edit mode?
Typically you cannot change record type in edit
I figured this out, and it was just a silly oversight on my part. The Record Type field was set as read only on the layout. I didn't think to look there, since it's not edited as part of the regular record-edit screen, but setting it to read only does hide the link from all but profiles w/ Edit All Data.
good to know.
i only mentioned the edit mode thing as i have noticed with custom objects when you first create, you are in edit mode as default and can make changing the record types tricky
What did you do to solve this? I am unable to change the record type too. Where do I see the part where I can disable the part of "read only?"