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Custom Button not working in Portal-Please Help

I've built a custom button that changes the record type and status of the record from which it was clicked.  And it works exactly as it should when an internal user clicks it but doesn't work at all in the portal.  I've verified that the portal profile has access to both the old and the new record types.  I've also verified that field level security is not the culprit.  Any ideas???



Did you check your browser error console to see if any errors are getting emitted?  Did you try debugging it with Firebug?

If you implemented the button using a visual force page then the page may have a security attribute.

The Customer Portal Standard or Overage Customer Portal Manager Standard profiles may not be associated to it.