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Sudhanwa
Case comments in my mail template
Hi,
I want to notify a certain public group whenever someone adds a comment to the case. I have a workflow rule in place which sends out a mail whenever the case is edited. In my mail template I want to display the comments also. Is this possible? If so, how?
Thanks,
Sudhanwa.
All Answers
- Make a custom field on Case called "Last Comment"
- Make a Workflow on Case Comment that takes the body of the new comment and copies it to that Last Comment field
- Make a Workflow on Case which fires whenever that Last Comment field changes (using the ISCHANGED operator) which sends the email.
- In your email template, use that Last Comment field.
I need one more clarification. I have a custom field - a look up to contact called 'Assigned To' in Cases object. Its not a required field. Whenever the case owner selects a name for the field, I want a notification mail to be fired to that person's email and cc-ing some people. Is this achievable through workflow rule? If yes, how?
Thanks again.
One more...how can I cc people dynamically? I have this contact field as the person who reports the case. The case owner send a mail to a support team and wants to cc the contact. Is that possible as well?
Regards,
Sudhanwa.