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JTecJTec 

Email2Case for more than one email address

Hi,

 

We have implemented email2case service and it run ok but I have a question.

 

Is there any form to have email2case configure to many email address? We have a email for support and this is redirected to our Email Services Address but when of the user respond to a email from salesforce and the clients respond to this email, thisresponse goes to the email address of the user that is not the same address that support.  Is associate all of address of the user who work with cases with Email Services the only solution?

 

thanks
Best Answer chosen by Admin (Salesforce Developers) 
werewolfwerewolf
When the users respond from Salesforce.com, have them set their From address to the routing address so that the return email will go back to that routing address and not directly to the user.

All Answers

werewolfwerewolf
When the users respond from Salesforce.com, have them set their From address to the routing address so that the return email will go back to that routing address and not directly to the user.
This was selected as the best answer
JTecJTec

Thanks

Regards