function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
sri123sri123 

Reg: Queues & Public Groups

What is the difference between Queue & Public Group?

 

 

Regards:

Sri

GoldwinGoldwin

Queue is a feature available to salesforce.com users that allows you to integrate prospect assignments with your current salesforce.com workflow. Rather than assigning to a specific user, you can choose to assign leads to a salesforce.com queue and then use your CRM workflow or manual method of distributing leads to sales representatives.

 

 

Public group is kind of team or group of related users, this will help you to share the data.

 

 
Prajapati.LakhanPrajapati.Lakhan

Hi,

 

End of the day both queue and public group are collection of users, queue is used for load balancing and group is solely used for sharing. Why SFDC introduced new concept of queue, why don't they used public group?.

 

Thanks,

Lakhan
lokiloki

hey u r right