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API Down?
(Copied from the Perl/PHP board, since it's not language-specific.)
I have some code that has been running successfully against v2.5 of the SOAP API that suddenly stopped working today and instead throws a CURL/SSL error. I also get an error, which I assume I shouldn't, when I simply try to use CURL to access the API server.
Has it moved from na1-api.salesforce.com:443?
$ curl -v https://na1-api.salesforce.com
* About to connect() to na1-api.salesforce.com port 443
* Trying 204.14.234.40... * connected
* Connected to na1-api.salesforce.com (204.14.234.40) port 443
* successfully set certificate verify locations:
* CAfile: /usr/share/curl/curl-ca-bundle.crt
CApath: none
* Unknown SSL protocol error in connection to na1-api.salesforce.com:443
* Closing connection #0
curl: (35) Unknown SSL protocol error in connection to na1-api.salesforce.com:443
Thanks,
Charlie
I have some code that has been running successfully against v2.5 of the SOAP API that suddenly stopped working today and instead throws a CURL/SSL error. I also get an error, which I assume I shouldn't, when I simply try to use CURL to access the API server.
Has it moved from na1-api.salesforce.com:443?
$ curl -v https://na1-api.salesforce.com
* About to connect() to na1-api.salesforce.com port 443
* Trying 204.14.234.40... * connected
* Connected to na1-api.salesforce.com (204.14.234.40) port 443
* successfully set certificate verify locations:
* CAfile: /usr/share/curl/curl-ca-bundle.crt
CApath: none
* Unknown SSL protocol error in connection to na1-api.salesforce.com:443
* Closing connection #0
curl: (35) Unknown SSL protocol error in connection to na1-api.salesforce.com:443
Thanks,
Charlie
-Charlie
Thanks,
Nicholas
2. Choose "2" for tech support
3. Choose "2" for system status
Cheers,
Charlie
Thank you,
Scott
January 30, 2006 | 12:15 PM PST
The web application portion of the NA1 service (tabs, search, reports etc) is up and processing normally. The api portion is unavailable and will remain so until at least 1:00 pm PST while we continue to resolve an underlying database issue. While the api is unavailable the Outlook Edition products are also unavailable and the Offline Edition is unable to perform data synchronization. We continue to focus on fully restoring the api to service.
Scott
Thanks,
-Zach
I find it hard to understand why only premium support customers should get information about system status.
We all pay for the salesforce.com service. We should all expect it to work. Some downtime will occur. But providing information when the system is down is not premium ... it's not optional ... it is, I feel, required.
Its back up.
My last two messages from SFDC:
====================
This one doesn't mention the API outage when it announces the system has been restored
====================
From: Salesforce.com Alerts [mailto:Alerts@salesforce.com]
Sent: Monday, January 30, 2006 11:32 AM
To: Salesforce.com Alerts
Subject: Salesforce.com System Status
This message has been updated on January 30, 2006 at 11:31 AM PST.
The salesforce.com system is generally available and search functionality has been restored. We appreciate your patience and apologize for the inconvenience to you, and your employees, customers and partners.
- Salesforce.com Premium Support
====================
This one mentions the half-hour inconvenience of the web interface (their timer, not mine), and not the hours that the API was unusable.
====================
From: Salesforce.com Alerts [mailto:Alerts@salesforce.com]
Sent: Monday, January 30, 2006 10:20 PM
To: Salesforce.com Alerts
Subject: Salesforce.com System Status Update
This morning, some of our customers experienced intermittent access issues for about a half an hour. The problem was related to an issue with our database. The issue required that we restart the database, which caused the availability problems. The application is running normally now, and we continue to investigate the precise nature of the issue.
We realize that the exact length of any period of reduced availability can understate the inconvenience experienced. We apologize to our customers and will continue to work to improve the performance of the system.
- Salesforce.com Premium Support
At least you got a notice.
Message Edited by Scot on 01-31-2006 06:02 PM