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hyper2005 email2case: body text of email not shown in description field of a case
Dear All,
I installed the new version of email2case and i found that a lot of errors has been solved for us!
Very great work.
I'm experiencing a new problem that, sometime (about 1% of total), an email is not imported correctly into a case.
The case is opened, the Object is ok, but the body text of the email is not imported in the description field of the case.
Have you any suggestion ? Is this a known, little, bug ?
Thanks a lot for you support.
Best Regards,
Filippo
I installed the new version of email2case and i found that a lot of errors has been solved for us!
Very great work.
I'm experiencing a new problem that, sometime (about 1% of total), an email is not imported correctly into a case.
The case is opened, the Object is ok, but the body text of the email is not imported in the description field of the case.
Have you any suggestion ? Is this a known, little, bug ?
Thanks a lot for you support.
Best Regards,
Filippo
Great to hear about this. Can you please help me on this ...
http://community.salesforce.com/sforce/board/message?board.id=JAVA_development&message.id=4177
I have the same scenario as yours.