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sanju21sanju21 

Email to Case to update a field on existing case

Can I get Email to Case service to upate a field (like a picklist field to yes or no) based on the subject in the email without writing code?

Thanks!

sanju21sanju21

http://techblog.appirio.com/2008/12/using-workflow-to-update-case-when.html

 

is the solution!!!