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kmckay9kmckay9 

How to handle a Sales@...com address?

I'm curious to know how other companies handle their sales@company.com account (or info@ for that matter).

 

I would like to have every email sent to this address injected into SF as a new lead, that gets put through our round robin lead assignment rules.  Any ideas on how to accomplish this?

 

Any help is greatly appreciated. 

shillyershillyer

Take a look at Email Services. This example shows you how to take an email and create a task from it, you can modify the code to create a lead instead. Probably want to add some logic to prevent duplicates though, as I'm sure you'll get the same email address more than once.

 

Hope that helps,

Sati

ShahafShahaf

there are two ways, 

 

the easy way will be to find an app at the AppExchange, look in here

http://sites.force.com/appexchange/results?type=Apps&keywords=lead%20to%20mail

 

if you can code its possible to handle incoming mail with apex email services

 

let me know how it works for you,

 

Shahaf