function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Unique-NicknameUnique-Nickname 

The Laundry List #1

I would like to first start off saying that I am very very VERY green to this environment. So I apologize with the very little knowledge that I can come to the table with.   

1. I have a timer built in to my case layout and would like to create a trigger that would sum the multiple records that the timer creates to an integer field in the general information of the case. 

 

I really appreciate any help!!! 

 

Thanks! 

werewolfwerewolf

Timers are very difficult in a web based environment.  There are a few on the AppExchange if you want to try them.

 

You might also think about using Case Age In Business Hours instead.

ShahafShahaf

Take a look at WorkIt!

http://sites.force.com/appexchange/listingDetail?listingId=a0N30000001gZ0hEAE

 

It does exactly what you ask for,

* Measures each session/activity time

* Measures total case time (by adding up all the records time)

it even measures and report time spent by user

 

It’s the most comprehensive solution with features like automatic start and stop, 3 tier time tracking and visual alerts. If you want to learn more there is a 3 minute demo in the link I attached.

 

Happy New Year!


Shahaf