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Laundry List #3
I would like to first start off saying that I am very very VERY green to this environment. So I apologize with the very little knowledge that I can come to the table with. 3. I would like to built an "Accept" button within the case which would automatically make the person logged in as the case owner. I've looked around and I found that the "User" object has a name field that you can pull but the "Case" object only has a ownerid field. I don't know how to update the case owner. I really appreciate any help!!! Thanks!
werewolf
That sounds pretty similar to this contention-proof Accept button (although that button works on list views). For an Accept button on the case itself you can make a button like this quick case close button, but instead of closing the case, set its OwnerId field to $User.Id.