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VDid.ax1020VDid.ax1020 

Adapter for call center not found

Error: An adapter for your Call Center was not found or could not be started. Please contact your Salesforce.com administrator to rectify this issue.

 

I installed the CTI Adapter Version 3.0 yesterday on my machine and I uploaded the Demo Adapter to my developer org. It was working fine yesterday, today I get the above error. I have tried repeatedly the same steps over and over again, uninstalling/reinstalling both the CTI on my machine and the Demo Adapter into salesforce.

 

Anyone have any sotutions to this issue?

 

Thanks,

V

TrimbleAgTrimbleAg

Did you add yourself to the call center?

 

Go to Setup -> App Setup -> Customize -> Call Centers

 

I bet that is the issue.

 

PB
VDid.ax1020VDid.ax1020

Hi Trimble,

 

I did have myself added to the Call Center.

 

I resolved my issue by following these steps

 

We were initially using a third party vendors softphone kit, was Toolkit version 1.0.0.1. The CTI Toolkit Demo that I installed was version 3.0.1. For some reason the older Toolkit was overriding the new version, rendering incompatability with tehe Demo CTI toolkit from SF upon uninstall the old version I was getting the Adapter not found issue.

 

Upon a PC reboot and manually opening the new Version 3.0.1 Adapter everything is working now.

 

Thank you for your suggestion.