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patelankurbpatelankurb 

Service cloud Sort case by Milestone Due date

Hi,

 

I have requirement to sort cases by Milestone due date. Salesforce.com has CaseMilestone object which has Target Date and I guess that is Milestone due date. I want to create List view on Case object, but while creating new view I am not able to extract Case Milestone fields. Why cant we have SlaDueDate field just like SlaExitDate and SlaStartDate on case? It will help us to find out when is the next milestone due date.

 

Any idea how to achieve this?

 

Thanks,

Ankur 

Ven 777Ven 777

I know this is pretty old post, but was wondering if you were able to do a work around for populating SlaDueDate on Case object.
Bertrand MarsBertrand Mars
+1, as facing the same issue / challenge here