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Hi! Has anyone integrated Genesys with Salesforce (this question is for you and not for the ones integrating Amazon connect or similar)?

If so, did you create queue mappings in Salesforce?

We’re using external routing via Genesys, so it doesn’t seem necessary to create queues or mappings in Salesforce. When we did try creating them, Salesforce automatically generated list views under the Voice Call object for each queue — but these views are empty and can’t be edited, hidden, or deleted.

Given that, is it actually required to create queue mappings in Salesforce when using Genesys for routing?

@* Service Cloud Voice * 

#Trailhead Challenges

I would like to talk anyone that's implemented this article:  https://help.salesforce.com/s/articleView?id=service.voice_setup_amazon_hvoc.htm&type=5    I have gotten it set up and working properly, but now we have an issue with the time it takes to connect a customer with an agent.  Does anyone else have issues with this and if so, have you been able to resolve it?     

@* Service Cloud Voice * 

Hi, 

Is there a way to pause the Einstein bot for a few minutes or wait until a platform event is received, preventing it from executing a next set of dialogs?

I see this question was asked about a year ago and there was no solution but I am asking again as it seems crazy that we can not easily report on missed, abandoned calls.  Currently, a record is not created in Voice when a call is missed or abandoned for us to be able to create reports on.  We definitely want to be able to see how many calls are being missed!  Does anyone know how it is possible to have Voice create records for missed calls? Currently, we have only been able to find this documentation but we don't have a developer. Can it not be done declaratively?

Hi Salesforce Expert, @Admin Group, Bangkok, TH @Admin Trailblazers @Amit - Salesforce Developer

I want to disable the attachment option in the "Send List Email" in the Contact and Lead. 

Do you have any advice? 

Bass 

This may be a simple question, I am not an Admin but I am doing research on a problem we are having.  

Basic question: can you create a flow to connect two fields, between a child Object and its parent Object? This would need to be a one-way flow, where when a checkbox is selected on the child Object, it also gets selected on the parent Object. The flow should not work the other way (even when the parent Object field is unchecked). 

Thanks! 

I’m asking this question again in a different way because I’ve never actually gotten a definitive answer.  This is my first multicurrency org, so I came into it not knowing a whole lot.     We have products in USD, our corp currency. Each product has multiple currency price book entries with unit price $0. Price is set on the product option (see below).  

We have bundles sold in multiple countries with the product currency field set to the local currency. Price book entries are for that same local currency.  

We use the unit price field on the product options. I know multicurrency is not respected. I know that whatever price is shown is what appears on the quote line regardless of quote currency.  

My question: should the product option currency match the bundle parent? For example bundle A sold in Canada has currency CAD. Must the product options be set to CAD as well? I’m guessing it doesn’t matter since the unit price isn’t converted anyway. It just looks odd to have product options with a different currency (or in some cases a mix of local and USD currencies). 

Hi I'm a heavy user of CodeBuilder and have customized it a lot with plugins. One of the plugins, Vim, is my favorite and I cannot code without it. The issue is that with a recent CodeBuilder release, it seems that it's enforcing CSP directive script-src to refuse "unsafe-eval". Unluckily, Vim plugin uses this feature so it fails to load in CodeBuilder.  I'm wondering if we can customize the CSP settings of CodeBuilder or a switch to turn if off.  Thank you for your help, @Mohith Shrivastava   

I'd like to have both commercial and transactional footers attached to their respective sender and delivery profiles and make them the Account Default Footer so I don't need to drag and drop a footer content block every time I send an email. Is this possible? Also, how do I configure it in Admin Marketing Cloud? 

Thanks guys!