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bubkirchnerbubkirchner 

Time Dependent Action with Logic Needed...

Here is a simple problem, but how to solve in Salesforce?

 

Problem

1 hour after an Save action I want to check if an associated field has been filled in.  If the field is *not* filled in then I want to send an email to the appropriate person.  How to do this?

 

My Flawed Solution

  • I used a workflow with a time-dependent action to set a value that I thought would trigger a second workflow rule.
  • The second workflow would look for a value in a field and then send the email. 

*** This did NOT work because a time-depending field update will NOT trigger another workflow.  Here is the Salesforce Info:

Existing workflow rules are not affected by time-dependent actions; Salesforce lists all existing actions in the Immediate Workflow Actions list.