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Is there a way to use Case assignment rules so that a new Case is assigned to the owner of the related Account record (if there is one)?
Thanks
Would the proper place be in a trigger, before create? And, if we need an email notice to the new Case owner, would that have to be generated in the Apex code as well?
All Answers
Would the proper place be in a trigger, before create? And, if we need an email notice to the new Case owner, would that have to be generated in the Apex code as well?
Thanks