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Entitlement Process - restarting after all milestones passed

Hi, I'm trying to restart an entitlement process after the last milestone has passed via a workflow but am getting the below error


Error:You can’t set an entitlement process' start time after any case milestone completion dates.

 Does anyone know if there is a way round this or do i have to create an apex trigger?


Thanks for any help in advance!!!


Hi Charlie,

Did you get an answer to this problem ?


We have activated an Entitlement process in Production and it crashes as soon as the first milestone is encountered.  We tried this on the simplest process (1 milestone, 1 condition) which also crashes as soon as the condition is met.  Have you had any such problems with Entitlements ?

BTW, this crashes in Prod but not in Sandbox.


Any idea ?



Hi Rup,


If I were you I would log that issue with SFDC help. Also, what do you mean by "Crashes"


The way that i got round the entitlement restarting issue is that you can not restart the entitlement process if any of the milestones have been completed so I had some APEX written than clears all of the milestone fields then changes the time in the entitlement start time.