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BrettGusBrettGus 

Salesforce.com CTI and Outlook Edition

I've run into issues that seem to be related to with the older Salesforce.com CTI conflicting with newer versions of Outlook edition.  This has been confirmed by several other posts.  Somebody even mentioned that cisco needs to and was planning on releasing a new CTI.  However, I am looking through the AppExchange, and I can't find their CTI connector at all.  Am I missing something?  Am I supposed to download this from cisco's site instead?

shillyershillyer

Check out the CTI Toolkit page, that may help.

 

Best,

Sati 

BrettGusBrettGus
I don't think so, that's for developing a new CTI adapter.... I'm looking for the one from Cisco.
werewolfwerewolf
At the moment Cisco has not released a new adapter based on the latest CTI Toolkit (which works fine with Outlook Edition), and they have removed their free adapter from the AppExchange, as you've noticed.  There is not presently any further information from Cisco on the topic.