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victor.ax802victor.ax802 

CaseToLead method

Hi everybody,

i'm looking for a Web2Lead and Case2Lead forms.

For the first form type, is plenty of information over internet.

What about Case2Lead forms? Anyone can point me in the right direction?

How we can make it ?

 

Many thanks!

Victor

Pradeep_NavatarPradeep_Navatar

With Web-to-Case, you can gather customer support requests directly from your company’s website and automatically generate up to 500 new cases a day. This can help your organization respond to customers faster, thus improving the productivity of your support team.

 

Click Setup | Customize | Self-Service | Web-to-Case. This tool helps you generate the HTML code that your webmaster can insert into your company's website.

 

For more help: 

 

http://wiki.developerforce.com/index.php/Creating_Custom_Web-To-Case_Forms_Using_Visualforce_and_Sites

 

https://ap1.salesforce.com/help/doc/user_ed.jsp?section=help&target=customize_casecapture.htm&loc=help&hash=topic-title

 

Hope this helps.

victor.ax802victor.ax802

Thanks, That Helps!

 

But, i need to create Cases from Leads... I need guide on how to make a  Case -> Lead form.

 

I thought to use a Export case and then Web 2 Lead form.. but is there any other methods?

 

Kind regards,

Victor

 

werewolfwerewolf

There is no case to lead form.  You can either create the cases directly using Web To Case or you can create the leads with Web To Lead and then make an Apex trigger to convert them to cases as necessary.