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garybgaryb 

Enabling Customer Portal Users, insufficient priviliges error

Hi all,

 

We're gearing up on a project with Customer Portal users (with profiles derived from the "Overage Customer Portal Manager Standard" profile). We're trying to enable Customer Portal users from Person Accounts/Contacts and this works if the user who is enabling the Customer Portal User owns the account. If they don't own the account however, we're getting an "Insufficient Priviliges" message.

 

The profile of the internal user has the "Edit self-service users" permission and from what I can see in the help, this should be sufficient. If we change the owner of the Account to the user trying to enable the contact, it works.

 

Has anyone encountered this before? We suspect it's something to do with the role for the Customer Portal User - Salesforce wants to prepend the alias of the account owning user to the role, however, this is different from the user trying to enable the contact.

 

Appreciate any help!