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Approval by Email

Hi ,

I am trying to approve a custom object by email.


I am getting the notification in my email id. I reply back saying "YES" in the first line and send . Immediately i get a reply:


"An error occurred and your workflow approval message was not processed. Please contact your system administrator."


I replied with the same email address so not sure what is the problem. Please help . This is urgent. Thanks.


Are you able to manually approve the item?  What happens if you go to Setup | Monitoring and turn on the debug log for your user?  Perhaps whatever the error is will be shown in the debug log.