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eileen103eileen103 

Issue with using Record Types and the Entitlements Package

I want to use Record Types with the new Entitlements Managed Package. 

 

In testing, I noticed when I click on New Case from Entitlements from the Contact, I am not given the option to chose a Record Type - it defaults to one of the record types.

 

Does anyone have a fix or workaround that will give me the option of choosing the record type from that page like it would if I chose New Case?

 

Thanks!