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onioni 

Create a special admin Profile for Support

Hi

 

 

I would like to create a new profile for internal supports for my company. They should have access to some administrator setup but not ALL. For example, they should be able to see the role, then they can check why a user cannot see some records, but they must not be able to edit the role.

 

Is it possible?

 

I already tried to uncheck the 'MANAGE USERS' in profile (administrator permission section), the users cannot edit the role, but they cannot also create new users and cannot edit exisiting users.

 

 

Thanks

atormanatorman
Have you tried delegated administration (Setup |Administrative Setup | Security Controls | Delegated Administration) to define a group of support users that this admin may administer including the ability to create/edit user records and assign a limited set of profiles?
melissapgpmelissapgp

Try and set a validation rule in the User object based on the new custom profile you created and the ISCHANGED:

 

AND(

$User.ProfileId = "",

ISCHANGED(UserRoleId) 

)