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MC-Dragnier Report building question on Cases
Hello again,
We're trying to build a report that will work as follows:
We want the report to be summarized by account and show us two things
1) Cases opened within a set period of time (like Last 7 Days)
2) Cases closed within the same timeframe
The report should not be the same cases that have opened and closed in the last 7 days. it should look like this
Cases opened last 7 days
Andy America
Case #1123
1124
1125
Cases Closed Last 7 Days
Andy America
Case #1108
1112
1123
We'd have more of the standard colums in place, case owner, comments, stuff like that.
Can anybody help with how we can pull this into one report? We can do two different reports easily, cases opened on this account, cases closed on this account but we'd like to get this information onto one report. Any assistance would be awesome.
Thanks!
If , you play around the display you can show both the report's.
Attaching the screen short.
Instead of Open , I have used Assigned .....
Please check your mail for the screenshot
sorry the image is too big to send vai private message too and to attach to the post sucks .... sorry ....