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Yuckle
Can I make Assignement Rules run?
Is there a way to make Assignement Rules run on existing (not new) cvase records? We have a situation where exisitng cases that meet a set of criteria are assigned to a queue by workflow. Is there a way to then re-assign these cases from the queue to various owners using Assignement Rules?
I think you can use the apex code to do it , you can update the case records with the DML header .
Thanks. What I did was convert them to esclation rules.