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jaams I need some help
When a user send an email i want to set the following fields: Priority, criticality, Customer name, contact info
Any one know how to do that. This email is sent to case object.
You can create a trigger on the Task object. Emails sent will eventually trigger this code, and you can determine which fields you would like to set. The contact name should automatically populate anyways, but you can specify the other fields as well. Note that you can not modify the outgoing email; it affects only the task that is saved.