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Praveen@salesforcePraveen@salesforce 

Self-Service Portal

Hi,

where do I find Self-Service Portal in salesforce.com?

SanjaySSanjayS

http://www.salesforce.com/crm/customer-service-support/customer-self-service-portal/

 
AroraAnupAroraAnup

Self Service portal is mainly for capturing cases from your website or a public portal, like Web-to-Case (no authentication required) and aslo expose your Solution base publically. Use the steps below to enable/setup Self-Service portal in SFDC:

 

Setup-->App Setup-->Self-Service-->Web-to-Case (will let you generate the HTML to be embedded on your public website)

Setup-->App Setup-->Self-Service-->Public Solutions

 

Hope this helps! Let me know if you are looking for something specific to SSP.