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Here is a good slide that will help you get started on a comparative analysis between Solutions and Knowledge Base:
http://youtu.be/_hK-yu1PJ1w
Additionally:
1. Using Knowledge Base requires separate licensing, while Solutions are natively available with the Salesforce.com licenses
2. Knowledge allows segmentation using Articles and Data Categories -- i.e. you could show a different set of knowledge to your support guys than you can to your customers, and different sets of knowledge to different customers, etc. This capability is not available in Solutions.
3. Knowledge Base comes with enhanced analytics & reporting as compared to Solutions
Hope this helps! Do click KUDOS if the post helps you!
All Answers
Here is a good slide that will help you get started on a comparative analysis between Solutions and Knowledge Base:
http://youtu.be/_hK-yu1PJ1w
Additionally:
1. Using Knowledge Base requires separate licensing, while Solutions are natively available with the Salesforce.com licenses
2. Knowledge allows segmentation using Articles and Data Categories -- i.e. you could show a different set of knowledge to your support guys than you can to your customers, and different sets of knowledge to different customers, etc. This capability is not available in Solutions.
3. Knowledge Base comes with enhanced analytics & reporting as compared to Solutions
Hope this helps! Do click KUDOS if the post helps you!