So if the underling API objects are the same why doesn't regular answers support the same features? Can a regular answers community also be a chatter answers community?
The Answers API gives you access to the Question, Reply and Votes objects, not the features. Chatter Answers goes beyond those objects as a packaged App easily deployed through Visual Force.
It has its own UI and deflection across KB articles and Community questions, you can have Private conversation with Agents, which is not a feature of Answers at all. Chatter Answers supports multiple communities with their own set of questions and Articles, which Answers does not support. Users have Avatars, etc..
A regular Answers community could be converted into a Chatter Answers community yes, assuming the right license upgrade.
The underlying objects are the same, so the API is common but Chatter Answers has a lot more features. Among the most notable:
- Federated search with Knowledge Articles
- Private conversation with Agent in the thread
- Email notifications
- Multiple communities
- Report Abuse mechanism
- Visual Force for branding and customization
- etc, etc..
Cheers
The Answers API gives you access to the Question, Reply and Votes objects, not the features. Chatter Answers goes beyond those objects as a packaged App easily deployed through Visual Force.
It has its own UI and deflection across KB articles and Community questions, you can have Private conversation with Agents, which is not a feature of Answers at all. Chatter Answers supports multiple communities with their own set of questions and Articles, which Answers does not support. Users have Avatars, etc..
A regular Answers community could be converted into a Chatter Answers community yes, assuming the right license upgrade.
cheers
That makes sense, can Internal Salesforce Users and Salesforce Portal Users interact in the same Chatter Answers community?