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JesseA Custom new Case button - Pass in values and still allow record type
I have created a custom "New" button for Case so that we can have it on the Opportunity page layout Case related list. If I specify the record type in the URL I can pass in values via URL parameters. But If I try to have the button call recordTypeSelect then I can't seem to get past the record type selection screen. I want to be able to fill in some fields but still allow user to select record type. Can this be done?
I have done something similar on a custom object. My solution was to create a button for each record type because I could not figure out a way around this. The advantage to this was it allowed me to pass specific information related to each record type. It resulted in more buttons but a better user experience.
Yeah that is pretty much what I've ended up doing, a different button for each type. A little different for the users since they are used to seeing that record type selection screen but it does actually save them a click.