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sadasiva07sadasiva07 

Updating the Case status "Closed" to "Open"

Hi,

 

i have a requirment like after closing a case again that preticula contact send mail to that case, at that time we need to open the case again automatically with out any human interaction.

 

Plz tell me hw it can be one.

AmitSahuAmitSahu

Are you using email sercvices here ? If yes, you can write a trigger to update the status of the case to Open...