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MaxaMaxa 

Alcatel 4400 CTI adapter implementation

we woudl like to implement call center for alcatel 4400 PABX, and i'm not sure what woudl be best to you, what sort of adapter and what type of softPhone system, appexcahnge proveds a range of different ones, any one can suggest one?
werewolfwerewolf
I believe the only adapter that supports that platform is Syntellect PhoneLink.
Patrick Hogan 3Patrick Hogan 3
Callinize can support Salesforce and Alcatel as well and takes about an hour to on-board a whole company. 

https://www.callinize.com/integrations/salesforce/alcatelpbx
Chris WoodwardChris Woodward
Hello, Maxa!

Callinize, the software mentioned by Patrick above, is now called Tenfold. And yes, it can still integrate Alcatel 4400 with Salesforce.

Tenfold works best for call centers as its features promote efficiency. Some of Tenfold's features include click-to-call that eliminate misdialing of phone numbers, automatic call logging that gets rid of useless clicks, and a call analytics dashboard that can be used for gamification of call activities.

To learn more about Salesforce-Alcatel integration via Tenfold (and to request a demo), you can check this link:
https://www.tenfold.com/integrations/alcatelpbx