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Hi #AwesomeAdmins  I am reviewing the Analytics Adoption App to uncover unused Dashboards. It has provided me with a list of 30+ dashboards and their Created Date, however it does not tell me which App they live in so I can see who has access. Ultimately I want to determine if any of these dashboards can be deleted, but I have no data to identify who they belong to or what Private App they are in.  I reached out to SF Support and they informed me they have no way to identify which user created the dashboard. Has anyone else run into this that might have suggestions?  Thanks! 

Hi @* CRM Analytics (fka Tableau CRM) *

I tried applying '

Any suggestions or workaround this? 

Hi all, we recently enabled optimization and we are seeing an error on a very frequent basis: "Selected territories must contain at least 1 Service Resource". I have looked up other articles/questions related to this error and our environment appears to be setup appropriately. Could the issue be with the scheduling policy  work rules that we are using for optimization? Work rules that are included: 

• Active Resources
• Resource Availability
• Working Territories (Working Location Enable Primary is checked)*

*we also used Match Territory and we received the same error.

Hello There, 

 I'm looking to configure the 'Use SEO-friendly URLs on this site' setting within Salesforce Community (Experience Cloud) sites. Specifically, I'm seeking technical documentation or implementation guidance on setting up record detail pages that support navigation via URL slugs. Any insights, examples, or resources would be greatly appreciated.  

#Trailhead Challenges

what am I doing wrong? 

#Trailhead Challenges

We have a form that we need to change the email destination. Where can we modify this form. 

When an email is logged to a contact (this is done via the Gmail extension), i want to make a picklist-field to switch from one status to another. 

I made this flow:  

Where it trigged with a new email message, the decision is choosing the path where the email is matching the clients email (choosing ToAdress or FromAdress, where it picks the route where the email isn't the one from the user). 

During debugging everything looks fine:  

But the flow doesn't seem to actually work (couple incoming emails doesn't trigger), and during testing, i get this error: 

Does anyone know what i'm doing wrong? :) 

0 

#Flow

Hello, 

I have seen that in some cases when an ES Optimization is ran, Appointments that have a rule violation get

scheduled. To begin with: a Rule violation is ofcourse always a human intervention which should be avoided. But sometimes it happens when pressure is high. These violating appointments also get communicated to our customers. They cant just be unscheduled. 

When we run an Enhanced Scheduling job (with the same policy as it was scheduled with), I have seen the ESO unschedules these violating Appointments. This is not wanted. I know we can explain our Dispatcher to pin these appointments so they wont get unscheduled, but this is prone to go wrong/forgotten. 

Basically the questions is (since you can not query rule violations:):

Below you can find the part of the JSON Response that this appointment gave me, so this is intended behaviour as far as I can see:

    "xxxServiceAppointmentIdxxx": {
      "activity": "Unscheduled",
      "activityDetails": "Scheduling Policy ID: xxxPolicyIdxxx\nUnscheduling Reason: Failed to reschedule a rule violating task",
      "activityTimeStamp": "xxDateTimeStampxx",
      "isPrimary": true,
      "serviceAppointmentId": "xxxServiceAppointmentIdxxx",
      "transaction": "SLB:ff3be9daXXXXXXX9653ef3857a8c2ffb1f3125__2rtd",
      "userId": "xxUserIdxx"
    }