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cunninja Escalation Rule Question
We use cases as a way to manage change and before a case can be saved, due dates are set on the case for different steps of the process.For example, a "Pricing Due Date" field is populated with a date before the case is created. There is also a coinciding field called "Pricing Complete" where the pricing analyst must enter the date when they complete the pricing. I want to notify the case owner If "Pricing Comlete" is null and "Pricing Due Date" is 48 hours past. So basically, if a pricing analyst misses their due date by 2 days, i want to notify the case owner. Can this be accomplished with the way escalation rule triggers work or is there a better way to go about it? Thanks for your help!
Hi,
I dont know how you could achive this with case escalation rules, but you could easily do this using workflow rules with an email alert in palce.
Thanks.