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bennybutlerbennybutler 

case changes

I've been working on this for a while, but I can't quite figure it out.

 

1. When you send an email from a case, it sends as the user, not as the customer support email address, by default.  It is a selection though. How do I make it default to the correct address?

 

2. Say we reply to a case, then close it.  A customer repsonds and it gets back into the case.  What's the best practice for us to KNOW that it's been replied to, instead of just staying closed?

 

Thanks

BA_AdminBA_Admin

go to cases custom button and change the code over there, so u might be able to send the email from support but not from user

werewolfwerewolf