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Lucy Yuan
Case status age
i need the age of every case status. The retention time for every status.
i.e.
Someone changes case status to "status 1" at 2011/01/07 16:00.
He changes case status to "status 2" at 2011/01/07 19:00.
At last he changes case status again to "status 1" 2011/01/08 16:00
At 2011/01/08 17:00 , the currect "status 1" age should be 4 hours. "status 2" age should be 21 hours.
Could please give me some solutions to implement this function `?
Thanks
Lucy
Shanghai, China
Hi,
There is a standard field called "Duration" in Case. It calculates the duration of each case status.
Thanks !
but how to get this "Duration" in apex codes??could you please give me some example?
i tried to find this field, but seems it only display in the report . This field belongs which object???