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Rune_WaageRune_Waage 

Customizing Display Name in the chat Windows for agents using LiveAgent

Hi

I am looking for a way to customaize the Display Name for the Customer Service agent in a LiveAgent chat.

By default it seems to be "FirstName followed by first letter in the  LastName.

 

Se exsample here (You will see "Emily W" at the bottom of the page "Customizing chat windows"):

http://www.salesforce.com/us/developer/docs/live_agent_dev/index.htm

 

Is it possible to change this to only show the first name?

 

Thanks for your help.

 

 

Br,

Rune Waage

IspitaIspita
The VF route will let you achieve any sort of customization but via configuarations one needs to check ?
Did u raise a case / ticket with SFDC?
Thanks
sunil kumar 762sunil kumar 762
Hi Rune Waage,

Did you find solution for this?