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softcloud2009softcloud2009 

Self Service Portal & Case Management

Hi All,

 

We're using Self Service Portal in Salesforce and integrated with our Support Site which we built in-house.

There are some features / bug that I hope someone encountered in the past and have a resolution to it:

1. Is it possible to set the case comment as public by default? So that user doesn't need to check it everytime they create a case comment.

2. When we open the URL for case view and we're not login, we're being redirected to error message page which basically telling us that you're not login. However, there is no URL for login on the error page.

3. Can we set the from address to other than the owner email/creator of case comment? Something like noreply@domain.com.

 

Any help is greatly appreciate.