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NIKAL Case Comments and Email NOT Updating the Last Modified Date on a Case
We currently use SFDC to track Support cases and
we're using a pretty stock Case tab. When editing the Case details,
upon saving the record, the Last Modified date is updated as expected.
However, the support engineers are very fond of using a related list -
Case Comments and emails to continually add comments to the case. However,
they'd like the Case Detail last modified date to be updated each time
a comment or email is updated or created.
Any workarounds for this? seems like a requirement for tracking proper support metrics.
I had the same issue and I found a simple solution this.
Create a workflow rule on Case Comment which triggers a field update on Parent Case.
This will update the 'Last Modified Date' on the Case Detail.
Hope this helps!
-VK86