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NIKALNIKAL 

Case Comments and Email NOT Updating the Last Modified Date on a Case

We currently use SFDC to track Support cases and we're using a pretty stock Case tab. When editing the Case details, upon saving the record, the Last Modified date is updated as expected. However, the support engineers are very fond of using a related list - Case Comments and emails to continually add comments to the case. However, they'd like the Case Detail last modified date to be updated each time a comment or email is updated or created.
 
Any workarounds for this? seems like a requirement for tracking proper support metrics.
 
Best Answer chosen by Admin (Salesforce Developers) 
VK86VK86

I had the same issue and I found a simple solution this.

 

Create a workflow rule on Case Comment which triggers a field update on Parent Case. 

This will update the 'Last Modified Date' on the Case Detail.

 

Hope this helps!

 

-VK86